Order Info

ORDER INFO

EMAIL INQUIRIES
Please email opulencesupplyonline@gmail.com with your order number for any customer service inquiries. We will try our best to get back to you within 24 hours. 

FREE WATCH PROMO 
**IMPORTANT**  There are no refunds on FREE ITEMS or the shipping costs associated with them.

SHIPPING 
All orders will be packaged and shipped out within 24-72 hours of the order being placed. 
A confirmation email with tracking number will always be sent out once the package has left the warehouse. 

We ship worldwide
Pricing depends on weight of total order and is calculated at the checkout phase of your purchase.

Timeframe is also calculated and shown at the checkout phase of our website. 

Please note; If tracking shows order has been delivered to the address, we cannot be held liable for any lost claims. 

ORDER POLICY 
We will accept returns for any reason and ONLY online store credit will be issued.
NO cash refunds. 
***NO RETURNS ON FREE PROMO ITEMS. 

You must get in touch with us and send back the item/s within seven (7) days of receiving it, and it must be returned to us in brand new condition. 
It must be in brand new condition to be eligible for store credit. 
Return shipping costs are the customers expense. 

Exchanges
 on full price items are welcome, however are subject to stock availability. Items must be in new condition and return shipping is at the customers expense.

SALES & PROMOTIONS
All sold items on sale or on promotion are final and no returns or exchanges can be made.